Resolution &
Refunds.
Our goal is your absolute satisfaction. If your botanical journey didn't meet our rigorous quality standards, we provide a streamlined resolution process built on transparency.
Processing Cycle
Initiation
Submit your request via our secure support portal.
Inspection
Clinical review of your claim (24-48 hours).
Restitution
Funds are released back to your original source.
Important
Due to the nature of organic assets, we cannot accept physical returns of opened items. However, we offer full digital credits in these instances.
Full Refund
Processed within 3–7 business days. This applies to lost shipments or verified quality defects in sealed packaging.
Instant Credit
Choose store credit and receive your funds immediately upon approval of your claim.
Resolution Framework
Unmanifested Shipments
If your order does not arrive within 14 business days of the projected delivery window, it is considered lost and eligible for full restitution.
Botanical Variance
As our products are organic, minor visual variations are expected. Refund requests based on subjective appearance will be reviewed on a case-by-case basis.
Cryptocurrency Payments
For anonymity, refunds for BTC/XMR payments are issued based on the USD value at the time of purchase to ensure stability.
Need to initiate a claim?
Contact Support Portal